Being The Mac Guy

For a long time, I was stuck in the world of Microsoft support. All I did was research and fix problems with applications running on Windows networks. Being a hard core Macintosh user since 1993, I sometimes felt miserable and frustrated with the Microsoft world. This all changed last year. I now have to support Macintosh users and it ain’t easy being the Mac guy!

The first thing you run into in supporting Macs is the Mac users themselves. Not all of them are smug, but quite a few certainly come off that way, from the first moment you inquire about their problem. Then there is OS X itself, an operating system which doesn’t have any of the usual crutches that you encounter with Windows. There is no un-installer, no Event Viewer, and so on. Instead you have to deal with The Console, and most of the BSD and UNIX tools which not all Mac users are even familiar with. Needless to say, supporting Macs when they do have a significant problem is actually harder than regular Windows support. A lot harder! I find myself sometimes even dreading a Mac call, but I’ve only been doing it for a few months and I’m certainly getting the hang of not only how to investigate Mac problems, but also how Mac users think.

Over the weekend though, my precious Venus (a Blue&White G3 Power Macintosh) decided to no longer boot up after applying the latest Mac OS X 10.4.9 update. I’ve had this machine for years; it is even older than my first born. Over the years I’ve upgraded hard drives, memory, video cards, and CPUs in it, and it has taken everything I’ve thrown at it and more. Alas I will try one more attempt to get it to boot into an OS tonight, before I totally give up on it. Losing Venus has been hard on me, I still don’t think I am over it, but one must go on.

I’ll probably end up getting a new iMac, just because I can’t see myself spending $2500 on a Mac Pro Tower.

2 Comments

  1. Alas, Venus is a dead box. I ended up hooking up Isis (the Powerbook) to the NEC LCD monitor and enabling an expanded desktop. The 250GB drive ended up in a Newer Technology enclosure which is pretty cool, and I now am down to just one keyboard on my desk. At work I have a dual monitor setup too and I found it quite useful, so now I am use to having more desktop space. I’m waiting on next month before I settle on getting a new Macintosh though.

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